1. Subscription Model

All Biz-Pilot plans are monthly recurring subscriptions. Your subscription begins on the date you complete your first payment and renews automatically each month on the same calendar date ("Billing Date") until you cancel.

2. New Subscriber Satisfaction Window

If you are a first-time subscriber and are not satisfied with Biz-Pilot for any reason, you may request a full refund within 7 calendar days of your initial payment date. To request a refund under this provision:

1. Email [email protected] within 7 days of your first charge
2. Include your business name, account email, and reason for cancellation
3. Approved refunds are processed within 5–10 business days to your original payment method

3. General No-Refund Policy

Except for the new subscriber satisfaction window described in Section 2, all subscription fees are non-refundable. This includes:

• Monthly renewal charges
• Charges for plan upgrades or downgrades
• Charges for periods during which you did not actively use the platform
• Charges that occurred while your account was active but you forgot to cancel
• Charges related to services already rendered (tradeline reports already submitted, AI sessions already used)

We do not prorate partial months under any circumstances.

4. How to Cancel

You may cancel your subscription at any time using one of the following methods:

• In-App: Navigate to Account Settings → Billing → Cancel Subscription
• By Email: Send cancellation request to [email protected]

Cancellations must be received at least 24 hours before your next Billing Date to avoid being charged for the following month. Cancellation does not delete your account data immediately — your account will remain accessible until the end of your paid billing period.

5. Effect of Cancellation on Credit Reporting

6. Effect of Cancellation on ClawBot AI

Upon cancellation of any plan that includes ClawBot AI Chat or Voice, your ClawBot agents will be deactivated at the end of your billing period. Conversation logs and configuration data may be retained for up to 24 months in accordance with our Privacy Policy and may be requested for export prior to deactivation.

7. Disputed Charges / Chargebacks

If you believe you have been charged in error, please contact us at [email protected] before initiating a chargeback with your bank. Unauthorized chargebacks may result in immediate account termination, a collections referral, and reporting to fraud prevention databases. We are happy to work with you to resolve billing disputes directly.

8. Service Interruptions

In the event of a significant, extended platform outage (exceeding 72 consecutive hours of downtime caused by Witcrafters Inc), we may, at our sole discretion, issue a prorated service credit for the affected period. Service credits are not cash refunds and may only be applied to future subscription fees.

9. Florida Consumer Protection

This refund policy is designed to comply with the Florida Deceptive and Unfair Trade Practices Act (FDUTPA), Fla. Stat. § 501.201 et seq. If you believe your consumer rights have been violated, you may contact the Florida Department of Agriculture and Consumer Services (FDACS) at 1-800-HELP-FLA or fdacs.gov.

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be communicated with at least 30 days' advance notice via email and platform notification.